Privacy Policy
Last updated: September 3, 2026
This Privacy Policy explains how the Hajj & Umrah App, designed and developed by Nukta Solutions, collects, uses, and protects your information when you use our mobile app and this website. It covers the app on iOS and Android and every page of this site. By using the app or this website you agree to the practices described here.
1. Information You Provide to Us
The app itself does not ask you to create an account or sign in, so most of what you do in it never reaches us. Where you do give us something directly, it is on this website: your name and email if you write to our support team, submit the feedback form, or subscribe to our newsletter, and anything you choose to tell us in that message. The app's own "Report & Feedback" and "Donate" menu items simply open these website pages in your device's browser.
2. Information We Collect Automatically
We and the providers who help us run the app and this website automatically process limited technical information needed to operate and secure the service, such as device type, operating system version, app version, and standard web request data like your IP address, the same information any app or website receives to function. If we add analytics or crash-reporting tools as the app grows, they are covered by this section, and we will update this policy if that changes how your information is used.
3. Device Permissions
Location: used for the Qibla direction, prayer times, and the maps of the holy sites, calculated on your device from your approximate or precise position, and never stored on our servers. Camera: powers the live Qibla-direction camera view, which is never recorded or uploaded. Notifications: if you allow them, prayer time and ritual reminders are calculated and scheduled entirely on your device from your location and time zone; your device may also be registered with a push notification service, using a random device token rather than your name, so we can deliver app updates. Biometric unlock: if you turn on the optional app-lock feature, your device's own Face ID, Touch ID, or fingerprint sensor confirms it is you; we never receive, see, or store your biometric data, which stays inside your device's operating system. Storage: lets the app save downloaded content on your device. You can review or withdraw any of these permissions in your device settings at any time, and the app keeps working with reduced features if you do.
4. How We Use Your Information
We use the information above to run and improve the app's features, show you the prayer time and ritual reminders you switch on, answer questions you send us, and share newsletter updates you have asked for. Donate and volunteer links hand you off to our website or a third-party payment processor; we do not process payments ourselves inside the app. We do not use your information to show you advertising, and we do not sell your personal information to anyone.
5. Sharing Your Information
We share information only as far as needed with the providers who help us operate the app and this website: our hosting and content delivery provider, Google for Maps and, where you allow notifications, push delivery on Android, and Apple for push delivery on iOS. Anything you send through a donation, volunteer, or payment link is handled by that third party under its own terms, not by us. We may also disclose information where the law requires it, to defend our legal rights, or where necessary to protect the safety of our users.
6. Data Retention
We keep information only as long as it serves the purpose it was collected for. A push notification device token is kept only while notifications stay turned on and is discarded once you turn them off or uninstall the app. Newsletter records are kept until you unsubscribe, and correspondence you send us is kept until you ask us to delete it or it is no longer needed. Content you save inside the app, such as your own du'a list or checklist, stays on your device under your control until you delete it or uninstall the app; it is never sent to us and we cannot see it.
7. Data Security
We protect the information we do hold with encryption in transit, access controls, and regular reviews of our systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, and we encourage you to keep your device and its operating system up to date.
8. Your Rights and Choices
You can turn off location, camera, photo library, or notification access at any time in your device settings, and delete anything saved on your device by clearing the app's data or uninstalling it. Depending on where you live, you may also ask us to access, correct, export, or delete personal data we hold about you, such as newsletter or support records, or object to certain processing. Write to support@hajjumrahapp.com and we will respond within the time the applicable law allows.
9. Children's Privacy
The app is intended for pilgrims aged 13 and over, and we do not knowingly collect personal data from children below that age. If you believe a child has given us personal information, contact us at support@hajjumrahapp.com and we will delete it.
10. Changes to This Policy
We may update this policy as the app evolves. Material changes will be announced in the app or on this page, and the date above always shows the latest revision.
11. Contact Us
Questions about privacy can be sent to support@hajjumrahapp.com. We are happy to explain how your information is handled. The Hajj & Umrah App is operated by Nukta Solutions LLC, 3802 Corona Ln, Woodbridge, VA 22193, United States, with a regional office at M/S Nukta Solutions, 6/6A, Green City Housing, Avenue 1, Muhammadpur, Dhaka, Bangladesh.